Who should attend?

Retail staff, health care professionals, event personnel, teachers and class room assistants, bank and building society staff and any personnel regularly in front line contact with the public.

Course Objectives

A practical guide for personnel exposed to potential violence and aggression where their safety may be compromised. 

To enable people to deal with aggression & violence in and out of the workplace utilising breakaway techniques and restraints.

Course Content

Understanding the causes of aggressive behavior.

Identifying potential aggressors and the situations the trigger threatening or violent behavior.

Employing appropriate verbal or non-verbal responses to defuse and de-escalate aggression.

Giving improved customer service to reduce conflict and enhance customer satisfaction.

Utilising safe but effective self defense techniques.